Workforce Management Solutions

Empower Your Field Teams with Intelligent Scheduling & Analytics

Streamline how you assign, track, and optimize your mobile workforce. Fielduo's Workforce Management tools ensure the right technician, with the right skills, is always dispatched to the right job—on time and on budget.

Key Capabilities

Comprehensive tools to optimize your mobile workforce and maximize productivity

Mobile Workforce Optimization

  • Auto-assign jobs based on technician skills, certifications, and real-time location.
  • Incorporate traffic, travel time, and shift availability to maximize billable hours.

Technician Performance Management

  • Track first-time fix rates, on-site duration, and customer feedback.
  • Use performance dashboards to identify top performers and training needs.

Global Workforce Coordination

  • Manage teams across multiple time zones and regions with built-in currency and labor law support.
  • Scale effortlessly as you expand into new markets.

Compliance Management

  • Maintain digital records of licenses, certifications, and safety training.
  • Automate expiration alerts to keep every technician up to date.

Resource Allocation & Capacity Planning

  • Forecast demand using historical data and seasonal trends.
  • Optimize vehicle, parts, and personnel utilization with scenario planning tools.

Why Choose Fielduo Workforce Management?

Maximize productivity and efficiency with intelligent workforce optimization

Optimized Scheduling

AI-powered scheduling ensures the right technician for every job

Performance Tracking

Monitor and improve technician performance with detailed analytics

Global Scale

Manage teams across multiple time zones and regions

Compliance Ready

Automated compliance tracking and certification management

Frequently Asked Questions

Everything you need to know about Workforce Management

General Questions

How does Fielduo handle different technician skill levels?

Create skill profiles for each technician including certifications, experience levels, and specializations. The system automatically matches jobs to qualified technicians based on these profiles.

Can I manage part-time or contract workers?

Yes, Fielduo supports full-time, part-time, contract, and seasonal workers with flexible scheduling, different pay rates, and varying access permissions.

How does multi-location workforce management work?

Manage technicians across multiple locations with location-specific scheduling, regional managers, and centralized reporting. Transfer resources between locations as needed.

Scheduling & Optimization

How does AI scheduling save time?

Our AI considers technician skills, location, traffic patterns, job priority, and customer preferences to automatically create optimized schedules. This typically saves 2-3 hours of manual scheduling daily.

Can technicians see their schedules on mobile?

Yes, the mobile app shows daily schedules, job details, customer information, and turn-by-turn navigation. Technicians receive real-time updates for any schedule changes.

What happens when jobs run over time?

The system automatically adjusts subsequent appointments, notifies affected customers, and suggests rescheduling options. Managers receive alerts for schedule disruptions.

Performance Management

What performance metrics does Fielduo track?

Track first-time fix rates, job completion times, customer satisfaction scores, revenue per technician, utilization rates, and custom KPIs specific to your business.

How do I identify training needs?

Performance dashboards highlight technicians with lower completion rates or customer scores. Drill down to specific job types or skills gaps to target training effectively.

Can I set individual performance goals?

Yes, create custom performance targets for each technician based on experience level, role, and business objectives. Track progress with automated reports and alerts.

Compliance & Certifications

How does certification tracking work?

Store digital copies of licenses, certifications, and training records for each technician. Receive automated alerts 30-90 days before expiration dates.

What compliance reports can I generate?

Generate reports for labor law compliance, certification status, safety training, and regulatory requirements. Customize reports for different jurisdictions and industries.

Can I restrict jobs based on certifications?

Yes, configure job requirements so only certified technicians are auto-assigned to specific work types. This ensures compliance and prevents unqualified assignments.

Ready to Optimize Your Workforce?

Join thousands of field service companies using Fielduo to maximize their workforce efficiency

Need Help? Contact Fielduo!